• Our goal here at Rosefarm.Com International, is to fill your order with the freshest and finest flowers available, from our farms, the local flower markets, and from our international growers. We constantly strive to improve our quality control and production procedures to ensure your 100% satisfaction with every flower arrangement you purchase. Since we are dealing with a highly perishable product, occasionally there may be a quality issue with your flowers upon receipt.


• Flower arrangements are a highly perishable product and require specific care and handling after delivery which is out of our control, we cannot guarantee the vase life of any flowers. We do however, guarantee the quality of the product upon delivery, provided that the delivery was not delayed because of an address error or delivery problem created by you.


To obtain a reshipment of the order at our expense or obtain a refund simply follow the procedure below:


1. Within 48 hours of delivery, send an explanation of your problem and a copy of your e-mail confirmation to customerservice@rosefarm.com Sorry, because fresh cut flowers are highly perishable, we, just like your local florist, cannot offer a replacement or refund if you do not notify us PROMPTLY of your concern.


2. You MUST provide us with the ADDRESS and DATE to have the order in question picked up for return shipment to us via Federal Express (we will schedule this pick up with Federal Express, and we will be paying for it). All you have to do is have the package ready for pick up.


3. When we receive the package, we will issue the refund or re-send the order as per your instructions.